This prompted us to make the decision to take our patronage elsewhere, to a neighboring establishment that made us feel valued and appreciated. They assured me that the matter would be addressed, but no further action was taken.Īs a result, our experience left us feeling poorly treated and unwelcome. Regrettably, two staff members I spoke to refused to provide me with the security guard's name. Following the incident, I proceeded into the casino to lodge a complaint. However, his response remained rude as he declined to share his name and continued his dismissive behavior. Remaining calm, I respectfully asked for the security guard's name.

I even noticed a change in his demeanor, which might be apparent from reviewing his body camera footage. Unfortunately, this seemed to trigger an unexpected surge of anger and intimidation from the guard. In response, I kindly suggested that he use a more polite tone and phrasing, such as 'move there, please,' especially since we were valued customers. However, the security guard persisted in a rather authoritarian tone, directing me to 'move there.' This instruction felt unnecessarily commanding, considering the situation. I politely apologized and shifted to the side as instructed. During this time, I was abruptly told to 'move' by the security guard, even though there were no other customers around. Respecting the rules, my friend promptly disposed of the two ice teas in the bin nearby.

He informed us about the casino's policy against bringing in soft drinks, including our ice teas. Our visit took place around 7:40 PM this evening, when we were met by a foreign security guard of African descent at the entrance.

Considering that we contribute to his wages through our patronage, we expected a certain level of courtesy in return. The incident displayed a lack of proper manners and customer service, which left us disappointed. Today, my friend and I had a rather unpleasant experience at the Empire Casino involving an extremely impolite foreign security guard.

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