HYPERLINK TO ACHIEVEMENT - MyTek links technology solutions to turn your business dreams into reality. Participating in other projects or assignments as needed.ĭYNAMIC SERVICE - We understand each client is unique, we will adapt to meet your priorities based on our relationship and not just a contract.ĮNGINEERING INTEGRITY - We build trusting two-way relationships with our clients and deliver on what we say.ĬROWD-SOURCE LOYALTY - The entire MyTek team is dedicated to working together for our clients every Butler is empowered to anticipate and exceed your needs in order to create and cultivate loyalty. Keep documentation and wiki up to date and as new knowledge is gained.ĭaily tracking of time entry for client-facing and internal time.Ĭustomer follow-up on completed requests. Generate and distribute notifications related to outages and other high-profile events.Īssisting with high priority/escalated issues, workflow processes, procedural questions of account specific policies and procedures.

Update ticket notes, route misdirected tickets and resolve tickets. Perform triage, problem identification, troubleshooting and resolve or escalate as appropriate per process.ĭaily review of open tickets, perform follow up with the requestor based on the SLA and as agreed upon by the ticket owner and user.

Knowledge and ability to perform basic Microsoft O365 troubleshooting.Īct as the single point of contact to the customer for all service requests. This is a work from home position, however, the applicant must reside in Arizona. May provide assistance concerning the use of computer hardware and software, including printing, installation, office productivity and business applications, email, and operating systems. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. Position Overview: The Technical Support Specialist position serves as first point of contact for the customer and provides technical assistance to computer users.

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